
Customer Success Manager
- Hybrid
- Amsterdam, Noord-Holland, Netherlands
- Go2Market (Commercial team)
Job description
About Omnia
At Omnia, we give retailers and brands superpowers—unlocking the full potential of pricing data through cutting-edge technology, market insights, and automation. From our early days pioneering dynamic pricing to our expansion across Europe, we’ve empowered businesses to revolutionize their pricing strategies, increase profitability, and stay ahead in competitive markets.
About the role
As Customer Success Manager, you play a key role in the customer lifecycle. Your weekly agenda is filled by customer meetings, one or two customer onboardings, maybe a Strategically Business Review with one of your accounts, and team meetings to share your victories and struggles. Next to your commercial and strategic tasks, you also have operational work, where you dive into our portal and crunch some data to see how your accounts are performing. You also play an important role internally, bringing customer feedback to our Product team.
You’ll be responsible for cross- and upselling, which comes naturally to you because you know how your customers can benefit from Omnia and how we can help them achieve their goals. Reaching the team’s goals makes you excited and driven to brainstorm about strategies and a plan of action.
Your impact
Driving renewals by making sure customers achieve value through the Omnia product;
Identifying and leading up- & cross-selling with your accounts;
Build a value-based relationship with your customers;
Continuously tracking customer data, performing strategy sessions & customer business reviews;
Creating brand advocates and sharing success cases;
Continuously optimising the customer life cycle by sharing valuable insights with product, development, sales, and marketing teams.
What you bring to the table
You are a natural networker, who enjoys diversity on the job and have a hands-on attitude.
2-3 years of Customer Success experience in a technology-driven company, preferably SaaS
Dutch on a native level
Experience owning net renewal targets;
Passion for winning and the ability to close a deal;
Interest in retail in general and e-commerce, in particular;
Excellent communication skills, able to explain technical concepts in simple terms
Curiosity and active listening skills;
Excellent communication skills in English, this is the language we speak within Omnia;
A match with Omnia’s three core values
Why Omnia?
At Omnia, we believe in growth, autonomy, and authenticity. We never stop learning, strive for excellence, and encourage a culture where you’re free to be yourself. We embrace diversity, collaboration, and innovation—empowering our team members to shape their own journeys. Perks & Benefits:
🌍 35 days off per year
🖥 Hybrid work & flexible hours
🚆 Travel reimbursement
💪 Health & wellness benefits
📈 Stock Appreciation Rights program
🎯 Referral bonus program
Join us! If you’re ready to innovate, grow, and shape the future of pricing intelligence, we’d love to hear from you.
Have questions?Reach out to Elisa, our recruiter: e.mozena@omniaretail.com
or
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